Return & Refund Policy

At Kinetic Trade, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help with a simple and fair return process.

1. Return Eligibility

To be eligible for a return:

• Item must be unused, unworn, and in original packaging
• Return request must be made within 7–14 days of delivery (based on your store policy)
• Proof of purchase (order confirmation) is required

2. Non-Returnable Items

Certain items cannot be returned, including:

• Used or damaged products (not due to our error)
• Clearance or final sale items
• Items without original packaging

3. How to Request a Return

To initiate a return, please contact our support team with:

• Order number
• Reason for return
• Product images (if applicable)

Once approved, you will receive instructions on how to send the item back.

4. Refund Process

After we receive and inspect your returned item:

• Refunds will be processed within 5–10 business days
• Refunds will be issued to your original payment method
• Shipping charges (if any) are non-refundable

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us for assistance.

6. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• Then reach out to our support team

7. Contact Us

If you have any questions about returns or refunds, please contact us via our store’s support page.